Take A Seat, Karen

We all know a Karen.

Or Susan…or whomever.

She’s the gal who says about herself,

I’m 100% that bitch

And everyone who knows her suffers silently while thinking, “We know, we know!”

She can be anyone from this nightmare type

To this angry racist

All the way to this vacuous type

Really, Buzzfeed, should I be following someone whose life goal seems to be getting shirtless selfies in as many different countries – undoubtedly on someone else’s dime – as possible? That will somehow enhance my life in ways I simply cannot comprehend?

As you can see, there’s a rather wide range, like the head that holds her hairstyle or the pew that supports her rear or the wallet that supports his heels.

The common denominator?

They know everything that’s hot in pop culture, fashionable, the best exercise classes, the best restaurants or other micro-minutae. Nothing real substantive coming out of their iced or pumpkin spiced coffee holes, unfortunately.

Essentially, they’re nothing more than poseurs, following in the too prevalent basic lemming-slash-bitch mentality of today: elevating teenaged performers to icon status based on a lyric from a pop song.

What the hell is wrong with our country?!?

I mean, Taylor Swift was praised last year – or possibly the year before – for finally speaking out against gun violence. She was heralded as a savior for “using her social media for good”.

She’s 29.

Now, long time readers will know my thoughts on Social Media Influencers. But I’ll give Swifty a pass for speaking out. She does have the following to reach a large audience, so good for her.

But when it comes to the vapid followers who got behind the message?

It was the same thing left leaning politicians have been saying since the history of mass shootings began in this country. Thanks for finally getting the memo.

A friend of mine, @Britebarb on the Twitter, once said,

You aren’t entitled to your opinion, but you are entitled to your informed opinion.

I probably butchered the exact quote, but you get the point. When our opinions are informed by pop culture instead of actual news, facts and self-education…well, you’re not a Karen or a Susan.

You’re a Molly.

Lets don’t be Molly, shall we?

This actually brings me to my larger point.

Those Susan and Karen types? What do you think they do to our culture?

It used to be cute that Karen would have a hostess fired for seating her by the kitchen. Today, Karen is having hostesses fired for not seating her party of 14 fast enough while parties of two and four that came in after her were seated first.

It was tolerable for one person to have a racist anachronistic opinion. They were your aged grandparent who was written off as “being from another time”. Then some charismatic someone pooled that grandparent’s money together with a bunch of other racist grandparents and build a megachurch.

Put our glamorous and hunky gay Instagram traveler at a drive-thru window – not the one he sits on, an actual drive-thru – and see how he does. We used to take basic service industry jobs and make the fabulous most of our minimum wages. Now, we complain about a free trip to Coachella instead of questioning the politics of the promoters…ignoring politics we could never support because the line up is lit.

Molly, you should be calling out the performers for working for that promoter, not instagramming your free trip.

It’s not all bad. This past week, Stephen Ross hosted a lunch for Trump.

There was glitter fallout.

Ross is the CEO for the parent company of Equinox Gym and Soul Cycle. These are $100/month plus gyms heavily trafficked by the gays and the Karens of the country. Sorry, Susan…you’re praying away the body issues.

But we’ve been here before.

Chick-fil-a.

Barilla pasta.

I’ll come up with some others later.

Maybe.

But those two kind of make my point: we don’t remember.

It kind of relegates our ire to the level of the so-called Million Moms. I think they struggled to sustain a roster of thousands of moms.

Why?

Thumping bibles is hard, for one, ok?

But also, do you think a million moms want to piss off the gay that cuts their hair and end up with a Karen haircut? Or worse, piss off their personal trainer and end up with a Susan ass?

We people…not so consistent. Setting aside the extremes on either end of the blue or red political spectrum, I think the grey area in between needs to take over. Regardless of which way you lean – left or right – the middle has the numbers to do what’s right.

Stephen Ross and Trump and the Chick-fil-a folks – ironically, the family surname is Cathy – don’t care about our boycotts.

Hear that?

It’s them laughing all the way to the bank, either way.

Making money? Great! Put it in the bank!

Losing money? Great! Write it off on our taxes or short our own stock!

Our protests hurt the people in the front lines. The mother of three working two part time jobs and asking if we want Waffle Fries with our chicken sandwich.

Of course we do! But we want the Secret Waffle Fries that our Equinox trainer won’t find out about!

And those trainers who lose income because their spin classes are empty? Another of the real victims of our righteous ire.

Why?

Because we don’t hold our politicians accountable to holding our best interests and not their own.

Why don’t we have gun control or reform in this country? Because Tay-Tay isn’t in Congress.

Conversely, why do we have Trump as president? Because he had the best soundbites.

Tax cuts!

Crooked Hillary!

But her emails!

And because we’re largely entitled when it comes to our opinions, we ran right off the cliff at the ballot box without ever informing ourselves about our opinion.

A couple years back, I wrote about what one of my employees told me after proudly stating that he and his wife voted on behalf of their family of five for Trump.

After my eyes rolled 360 degrees in their respective sockets, that is.

The shorthand is the tax cuts and that they didn’t trust Hillary.

We think we’ll be better off with Trump in office.

“Financially?”

Well, yeah…

That last part was delivered like he worried that I didn’t understand that nothing more mattered than their bottom line.

For my part, I think I showed a lot of restraint.

You know you work in Portland, right?

“Yeah…”

And your job pays more than minimum wage – which in Oregon is 50% higher than the federal minimum wage, right?

“Well, I mean, I know I make more than minimum wage, but it’s not enough.”

Setting aside my recollection of the conversation we had where he volunteered that he had preemptively had his four upper front teeth removed because it was somehow easier, I went on,

You do know that republicans opposed the minimum wage bill in Oregon, right?

“Not really, I don’t pay much attention to politics.”

Well, then you frankly shouldn’t vote.

“But every vote counts and it’s my right!”

Stupid Americans.

Being ignorant

I didn’t say “retarded” because people get mad at me.

isn’t a right, it’s a handicap. Liberals provided the higher than average minimum wage that you’re making $1 more than per hour. If you’re going to vote, maybe support the people that support you. Have a little friggin’ loyalty! If you want to support the people who stand on your backs to get what they have, is like my $5 an hour back.

That last part went whizzing right over his head. Basically, he’s in a place where he’s making $200 more per week than people doing the same work outside of Oregon. And this basic Karen votes against the people who gave it to him.

As his employer, forced to pay for it – but happily doing so – if he doesn’t appreciate it, I want it back.

Idiots.

Plus, he wasn’t that great of an employee. More a “Needs Improvement” versus a “Meets Expectations” because his opportunities weren’t a matter of not knowing the job expectations or not having the tools to succeed.

He delivered the minimum effort he could get away with. Absent was the mentality to do a good job. His goal was a factor of doing only as much as he had to do to be considered “good enough”.

And he got away with it…because the management – my boss – was kind of the same. But much better paid.

This…this is the fallout from our Karen and Susan attitude. People who act in their own interest versus in the interest of the greater good. Doing what’s right for the sake of the fact that it’s right!

We seem to take more of a WIIFM approach to doing what’s right. Failing a personal net positive in the What’s In It For Me test, we do what’s easier versus what’s right.

As far as what’s in it for me goes? I try to come out on right versus easier as often as possible. Of course, when that means leaving a job that paid alright versus tacitly condoning the poor management ethics, it’s downright hard to do.

On the flip side, I hold others to the same standard. On that front, let me explain the title of this post:

Take A Seat, Karen

You wanna talk to the manager and get a waiter fired for a perceived slight?

Hold. My. Beer.

I had an entire company fired.

I don’t mess around. For me, right and wrong isn’t about getting what I want – in life, at the ballot box or what-have-you.

Saying that my issues with my property management company started last year while I was on vacation is only partially true.

Sure, my building unexpectedly pulled the key core from the building’s front door.

Yeah, this meant my pet sitter – aka: the Silver Fox – couldn’t get in to feed Myrtle since I only had one fob and he used a door key to get into the building.

My relationship with the management company warped into a wormhole when I reached out for help in the situation.

Expectation: something along the lines of “Oh no! Have your pet sitter swing by the office and he can use our fob until you get back!” Y’know…something to help proactively resolve the immediate issue with maybe a little appropriate empathy.

Reality: they (mis)quoted my lease to me. “As per your lease, you were given one key to your unit and one door fob. If you want additional fobs, you’ll need to buy them.”

Meanwhile, my cat isn’t being fed.

In reality, while I was trying to tone down the shriek-level in my response, it occurred to me that this wasn’t where my problem began with them, this was where their poor performance became intolerable.

My problem with their performance began a month before I moved in. I had failed to negotiate a lower rent in my old unit by speaking logic to my unit’s owner. The unit next door was the same size and renting for $300 less a month, she offered a $50 rent reduction.

I moved.

But for the three weeks while that conversation was happening, the smoke detector was giving off a replace battery beep in the empty unit. I actually arranged a tour of the unit initially only to tell them to replace the battery.

The agent apologetically agreed to get it taken care of.

Then…nothing happened.

This was when my problem with their performance began. But weighing the issues – a bad battery or $250/month – I moved anyway.

That’s the grey area I mentioned earlier. Both unit’s owner/management failed, casting the larger issue in grey. I chose the least wrong, which also happened to financially benefit me. A grey lose-win-win.

I can solve the battery issue by putting in a new battery and disconnecting the unit when that doesn’t fix it.

The starving cat issue was harder to solve and just a much larger issue overall. But I – and The Fox and the HOA prez, Joe – solves it outside of the property management company’s ineffective performance.

And the lease they quoted? It actually said a key to the unit and a mailbox key. Nothing about fobs. Thank god I had a front door key for the building, a copy I made of the key my old landlady gave me. Additionally, I’d never gotten the mailbox key because the owner had accidentally taken it home to Seattle with him. Just like the battery, I didn’t make a big deal of it because I use a PO Box.

But three months later, when they tried to raise my rent $100/month, I asked the question,

What have you done to support the rent increase?

Sure, it was the owner’s idea but they were his agent. It was their service that I was weighing against the rent increase ask that the market would simply not support.

Their performance came up short and I refused the increase, offering to move instead and pointing out that my old unit next door had been vacant for the entire time I lived here. They acquiesced, with a “We recommended no increase to the owner, but he insisted” reply.

Oh, okay…

Not sure how I’m a saner voice to the owner than the management company he employs…but, suuuuure.

All this came to a head in July when I paid rent through their portal.

Just like normal.

I paid on the 29th of June with a checking account draft. I learned the hard way that using my debit card versus a draft resulted in a $45 “convenience fee“…because it’s 1990 in their IT department.

BTW, their response to that complaint was

Perfectly acceptable and professional response, right?

A few days later I paid the rest of my bills via bill pay and debit card, noticing that the rent draft still hadn’t cleared.

The next business day, my usual monthly bills all cleared, but still not my rent.

Unpleasantly, the next business day a charge from Kelly’s for a couple of beers also cleared, leaving me $6 short on my rent. Damn their credit card processing company!

In a fit of “this could only happen to me” ness, my bank rejected to rent draft when it finally poked its head out of its technology shell.

This began a two week cascade of “I’ve had it with you people” ness for me as I tried to resolve the unfathomable “why would you not cover me for 6-fucking-dollars” issue with my bank and the head-scratchingly larger issue with my management company.

For whatever reason, this prompted them to audit my ledger and add in a $75 late fee for April’s rent – when I paid on the 5th of the month because I was waiting in checks to clear.

This was on top of the $75 late fee and $50 NSF fee my returned check was costing me for the current month.

I didn’t have an extra $225.

Just. Didn’t.

That’s not my lifestyle these days – and may never be again. I’m kind of ok with that compared to working for a company with a double standard. I don’t love it, but by god…it’s ethically right.

One of the other handicaps this so-called-management company’s online portal suffered from was an ability to make partial payments. Given my newer more meager financial situation, I wanted to make biweekly payments of half my rent.

Can’t.

Fine, I lived a year being super-financially-disciplined (for me) and was only late once.

I rallied.

But in July, I hit a wall. After talking to my bank, getting their overdraft fee refunded, cleaning out my – and The Fox’s – recycling closet and cashing in my coffee can of change, I had the extra $150 fees my July rent required.

I didn’t have the April “Oops, we suck at our jobs” $75. And…no partial payments, so I couldn’t pay rent.

Could I have asked The Fox or my family or just about anyone I’ve ever me to front me $75?

Fuck yeah.

But I didn’t because it was wrong – in my opinion – for them to randomly choose this moment to audit my ledger. It seemed to me that they were unnecessarily piling on in a bad situation.

It.

Made.

Me.

Angry.

Y’know, one of those pesky righteous angers that causes you to quit good jobs versus the kind that makes you fight traffic tickets when you were, in fact, speeding.

I emailed the owner.

He’d asked me in an email – after a five week process to get my AC repaired during the first heatwave of the Summer – how everything was going.

Well, my best friend let in the AC repair guy – since having to schedule ten days out resulted in them being able to do the work on a day I had to work – in for me, went home and decided to get his own AC checked out. Called a different company and was offered an appointment the next damn day, got his unit checked out and the part ordered for some preventative repairs and delivered and installed before my five week ordeal was resolved through your management company…

Seemed like an out of line response, so I let it lie and said nothing.

Like I was raised to do!

But after two weeks trying to give this company money, it was time.

And I fucking went to the mattresses.

Maybe it was a little personal. Dealing with my shelter and my money, after all. Seems kind of personal.

To the management company, it was “just business”, but because they all appear to employ the same ethics as my Trump supporting former employee…they were happy to do as little as possible to earn their money.

So I asked to speak to the manager. You want to know how I started my email to the owner?

You need to fire this management company.

Flat out. No preamble, right to the mattresses.

Then I made my case.

He got involved, told them to waive everything, I paid my rent and seethed on…dreading my next encounter with these people.

On August 2nd – two weeks later – the owner sent me an email telling me he’d put them on notice that he was taking over on September 1st. True to form, three days later, the management company sent me a letter saying as much.

I thought about replying to them. Especially given that they’d provided zero context for the change in their message.

Couldn’t have happened to a more deserving and less competent group of bastards!

That seemed like gloating. Plus, as vocal as I was about their shortcomings in each of my encounters with them, I would imagine they expected that from me.

So I withheld. My internal grumpy old man just sat back, breathes a stress-free sigh of relief and thought

How bout dat, indeed, Karen?

Take A Seat, Karen

2 thoughts on “Take A Seat, Karen

  1. I read 10 years or so ago that “we” as a society had abdicated our rights to service individuals and that was that. A “fuck you, sir” was in charge of our parking, medical insurance processing, property taxes, licensing, entertainment, internet provider, go between at the vet/doctor/pharmacist/butcher/city – state – federal government, luggage, rental car, border crossing, retail period. Even the basket wranglers at WalMart have “you waitin’ to park or sumpin’?” ‘tude. My wife was waiting patiently for them to wrangle baskets, they ran a train of them into her car! No sweat, corp wrote a check, avocados went up a nickel system wide, next. I have a million customer stupidity get even stories as well. We have all, on either side of the service coin, lost it.

    Liked by 1 person

    1. I used to attempt proper English – clearly, my conversational style has eroded since those days – but back then, maybe the first time I *really* lost it – I walked out after saying, “There is only so much shit, up with which I will put!”
      Bending over backward to not dangle anything at the end of my petulance. Er…sentence.

      Liked by 1 person

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