BMW has entered the chat.
A chat I don’t want to be involved in, anyway.
Certainly a chat I don’t want brands I value to seek to be involved in, either.
But this is America. We ruin everything.
And as hard as we fight to not be inclusive, except when it comes to money, there are exceptions. Companies in America gotta get everyone’s money – so they’re gonna at least act inclusive.
One of my favorite examples of this is corporate rainbow-washing every June for Pride month. And then the month ends…
It amuses me – this observation, but it doesn’t bother me. Not because I think The Gays, collectively, have become unworthy of anyone’s support or pride (which is true) but because it’s also such an
stupid American cultural reality. It’s the End of Christmas Morning Phenomenon: “Is this all I got?”
So, yeah. Complain, please…that you got a spotlight for a full month, you ninnies.
Anyway, then there’s BMW entering into a courtship with what is arguably America’s largest and most diverse subculture. Actually, it might be the unacknowledged dominant culture.
The “sub”culture, not BMW. They might be geniuses.
What are they doing?
Pandering to the group of Americans who ignore the squiggly red line under words they type…because spell-check is wrong, not them.
How? Just how does a multinational – global, even – manufacturing company target an audience like this?
Believe it or not, it likely didn’t involve anything as spectacular as running head-first at full speed into a wall or ripping whip-its before sitting down to develop content. Very likely, I’d imagine it was rather organic.
Picture it. The setting: HR. Aaand…scene!
That’s it. Can you picture HR without the mental image of the employee it conjures being a ubiquitous Karen?
That’s all it takes. Someone who embraced the rampant misuse of the word “literally” so long that a dictionary gave the fuck up and rewrote its definition to align with the misuse.
You think they’re gonna hire people who would demand a high level of detail from themselves in their work? I’m talking in any department, too, not just in advertising.
I just don’t want you walking away from this post laughing at stupid creatives in stupid corporate America. I want you horrified, chagrined and slightly frightened of how pervasive the problem is.
Oh, you want to actually know what got me going on this? Not that the pic at the top of the post didn’t bury the lede, but…check it:
The caption says “Your BMW Has Our Undivided Attention” – italics are my addition, for emphasis…in case you’re one of them and don’t know it.
Call me crazy, but to me, undivided implies focus. Presumably, that guy is wrist deep in my BMW.
His hands are inside my car.
Where are his eyes?
Where?!? What are his eyes focused on?!?
Not watching what the fuck his hands are doing, that’s where.
So the collateral that BMW sends me to earn my business by demonstrating their attention to the service they provide is a picture of them not providing a commensurate level of attention to the service they provide.
Got it. Yeah.
Don’t mind me. I’m just over here observing shit.
What really bugs me is that I got this in the mail on a Saturday. My day off. Well, the one that overlaps with USPS service.
My day off from running payroll for a laser manufacturing outfit.
That’s five days of me seeing people that manufacture lasers but can’t manage to remember to punch back in from lunch. So I spend a good deal of time each week being surprised lasers work as intended, given the poor performance our employees have at such an entry level job expectation: making sure they get paid accurately for their time by punching a damn time card.
But, hey…if our lasers work on potentially nothing more than dumb luck, maybe that BMW tech will manage to not fuck up my car while giving it what passes for undivided attention while working on it?
Or I’ll pop the hood on Angela one day and find a windshield wiper where there should be a dipstick. Which scenario seems more likely?
Figuratively more likely, by the way. I know a windshield wiper would never literally fit where a dipstick belongs.