People…

When people get on my nerves, I try to do something intentionally nice to make up for my general grumpiness.

Case in point:

I wandered out for a little dinner this afternoon and ended up at Laughing Planet, a few blocks from my house. It’s kinda a nice treat for myself. Super flavorful but healthy food.

Right across the hall from Hot Lips Pizza – well, more a gauntlet than a hallway for yours, fatly – so getting there was a victory in and of itself.

I’d been to coffee with the Silver Fox, where he spent some time on my favorite topic to not bitch about: e-scooters. Everyone else has the topic covered for me, so I can just effortlessly absorb the outrage.

So I’m standing between the two doors at Laughing Planet waiting to order when I realize there’s a woman at the other door. Since I’m only pretty sure that I was first, I let her go first, after asking if she was ready.

“I think so! Thank you!”, she says, bouncing her toddler on her hip. Her hubby and other child had just taken off for Hot Lips after making their plans to order and regroup.

This lady gets to the counter and then pulls a menu out of the holder, contrary to all things “ready“. In case I missed that maneuver, she then proceeds to ask multiple questions about substitutions, complete her order, add an entire second entree – with additional questions so extra that the associate has to go ask a co-worker for an answer, interrupting his lunch break – to her order, then tell the counter person to wait while she runs across the hallway to get a coupon from her husband’s phone.

This fucking bitch.

I’m getting hangry at this point, so I don’t step aside as she tries to pass by me in the doorway.

Her husband comes back with her to show the coupon and I kind of feel bad for her, this mother of two with the husband that won’t allow her unsupervised access to his phone.

But that’s just my defective brain.

Once they’re finally settled up, the woman turns around and mouths “Sorry!” at me, dramatically.

I keep mentally repeating my order to myself and give her this face:

While thinking this:

In my defense, in addition to the aforementioned hangry, it’s been a taxing weekend of people.

The e-scooters.

Art in the Park is happening as it does every Labor Day weekend, the park being my front yard. Art being an excuse for Stupid Americans to aimlessly mill around and ruin my grass.

Seriously, I haven’t seen this many straight men tagging along behind their female counterparts since my last Indigo Girls concert. My thoughts are the same: the women are nesting and creating a sense of relationship; the men are putting in their time, hoping this somehow leads to sex.

In addition to hoping to spread their genetics, these people are here capriciously spreading their excessive bridge and tunnel-ness. On my way to Laughing Planet, I watched a large group of people jaywalk against a walk signal. I’ve no problem with jaywalking, I simply prefer to do so mid block and on the diagonal. It’s convenient and prevents what I witnessed from happening: this large group paraded onto the far corner just as the pedestrian with the right of way arrived, but instead of altering their pace or trajectory, meandered carelessly onto the curb while the legit pedestrian stood in a traffic lane.

Nice.

After all of this within a 20 minute timeframe, I leave Laughing Planet with my to-go bowl. Just as I walk out into the hallway, my eyes run into the table across the hall. There are three people eating pizza and I see one of their heads split completely in half, Pac Man style as he tries to chew and simultaneously tell his story.

That takes care of my appetite.

Fortunately, as I arrived home, I was greeted by the sight of artists packing up their damn tents and getting out of the park. Tomorrow morning, life returns to its tolerable normalcy.

Thank gawd.

But I’m left with the feeling that I need to make a point of doing something nice for someone…

People…

I Might Be Insatiable

I also might be watching too much TV.

Twice last week I finished binge watching a series – one on the Netflix and the other on Amazon.

Twice last week I said to Myrtle, “There’s a lot going on there for such a small town”.

I kid you not. Talking to my cat…

My intent here is to write about the semi-controversial Netflix show called Insatiable Before I get there, let me give you a quick rundown of what I mean by “a lot going on” using the other show I watched last week as an example. The Kettering Incident takes place in a small town in Tasmania. A doctor returns to town from the city for her dad’s retirement. He’s the Tasmanian equivalent of the Chief of Police.

What you learn soon after her return home is that she was considered a suspect in the childhood disappearance of her best friend. When this comes around, I think to myself, “OK, we can make a show of this”.

Nonono. That’s merely the Tip o’the Iceberg!

The disappearance might really be caused by an alien abduction. It seems literally nothing has happened in this town since the disappearance except maybe there’s aliens.

Just kidding, here’s everything else that’s happening in this podunk town:

Immediately after our good doctor returns, someone else is murdered.

Then there’s a drug ring. You find out later it’s led by one of the cops investigating the murder – in which our heroine is an instant suspect.

Eco-terrorists.

Secret toxic waste disposal.

A man returns from the dead and is later found murdered.

The town is being overrun – people included – by erratically fast growing moss.

In a strange wtf moment, the drug kingpin cop sleeps with his prime suspect…which is still our doctor.

Another murder. <yawn>

Secret government conspiracy.

A kidnapping.

Clones!

What. The. Eff?

In the final episode, new plot lines are still dropping and then the damn show just ends.

One plot line is actually wrapped up in the finale. So for as much as this show has going on, it ended and just let most of the balls it had in the air drop and bounce away.

It’s like these writers think that the audience is incapable – probably correctly so – of focusing on a plot point from start to finish in a season. To compensate, and by “compensate” I mean “continually re-focus our attention from our phone screens back to the TV screens”, the writers seem to figuratively blow something up every episode. They don’t end up wrapping up the storyline they blow up, they just use it to keep our interest until the next explosion.

Believe it or not, I think Insatiable has even more bizarre stuff going on. For what it’s worth, these writers at least tidy up before they wander off at the end of the season. Not everything, but at the end of the 12 episodes, you’re at least left feeling relieved versus abandoned.

I wanted to watch this show after hearing its pre-release buzz about fat shaming…hence, the controversy. The critical position – including a 200,000 signature demand to pull the show before it aired – was that celebrating a large person’s weight loss with a story about their pursuit of a beauty pageant title was offensive.

Taken that flatly, I would agree. However, having seen the trailer and not been offended, I watched the show and learned that the actual issues with the program are the wacky plot lines the 90 second trailer doesn’t even touch on.

The show’s response to the criticism was that it was exploring the damage that that fat shaming does to a person’s psyche.

Boy, did that response undersell the word damage.

I also wanted to watch this because it’s been almost 20 years since Drop Dead Gorgeous and I needed a fucked up beauty pageant fix!

This show certainly delivered on the fucked up-ness criteria.

But it all started off so normal.

Bullied small town Georgia fat girl, Fatty Patty, gets her jaw broken while defending her candy bar from a homeless person. She ends up losing a ton of weight due to having her jaw wired shut to heal.

Duh. Nothing special here.

The Homeless Guy presses charges against her.

That’s kinda unique…

Which is when she meets her rather fey attorney, who coincidentally is a frustrated beauty queen coach. Having just lost a title with his most recent adopted-Chinese-beauty-queen-wanna-be to his never-loses-a-pageant-nemesis, who just happens to be his former high school jock tormenter and the city’s district attorney, he has sworn off beauty pageants…until he meets the now beautiful Patty.

Did ya follow all that?

Because after that the train for Crazy Town leaves the station.

Patty is a smart kid, so she turns her attorney’s pageant coaching offer down. However, after a day at school, realizing the different treatment she gets being suddenly outwardly beautiful and mistaken for a transfer student versus Fatty Patty, she snaps and takes her attorney up on his offer saying, “I’d rather have revenge”.

Remember that.

It’s after that moment where the show loses its equilibrium. From that point, you can tell a story that kinda sounds like the First Mrs Trump’s post-divorce mantra.

Patty struggles with the attention of boys. From the convenience store clerk that she flashes to get what she wants to the high school jock son of her flamboyant attorney/pageant coach to the bad boy son of the town minister.

Normal enough high school stuff, even without the extreme weight loss storyline.

But instead of pursuing that arc, the writers decide to take us on a shark jumping tour.

Here’s some of the shark storylines we viewers have to jump:

That adopted Chinese wanna be pageant queen? Yeah, her mom blames her daughter’s loss on their coach, claiming he was molesting her.

In a head scratching fit of irony, a few episodes later it’s revealed that the mother is actually having an ongoing sexual affair with the high school jock. Who – remember – is the son of her daughter’s pageant coach.

This story needed to take place in a bigger town.

As Patty’s pageant success grows, the frustrated adopted Chinese wanna be spirals more and more out of control in her jealousy. This seems to reach its peak when she attacks Patty in front of most of the town and in defending herself, Patty ends up unintentionally crippling the girl.

The town turns on Patty and blames her for the incident, calling it bullying. Which is insane enough, given the facts that A) the girl was one of Patty’s tormentors when she was Fatty Patty and was never held accountable as the bully she was; and, B) once again, Patty was only defending herself, which unfortunately resulted in an injury to the instigator.

Icing that cake is the fact that the girl was faking her paralysis at the encouragement of her mother. Patty tries to prove this in a horribly thought out plan and just makes things worse for herself. Even once her claim is validated, she can’t catch a break from the townsfolk. That right there is a – probably unintentional – mirror of the behaviors Trump supporters demonstrate daily: throwing your support behind a terrible human and never wavering in their loyalty.

Because the town can’t see that Patty’s situation is the result of her bullies’ ineptitude, things are required to get worse.

The next shark is exactly that…what could possibly be causing Patty to behave so hatefully?

Teenage pregnancy. Hormones are making her nuts.

Obviously.

Except…not pregnant. It’s just your maybe conjoined twin that you “absorbed” during pregnancy. Yup, she’s such a Fatty Patty that she ate her sibling in utero. This storyline progresses – or devolves into demon possession.

Luckily, the minister’s son – also the erstwhile father to Patty’s baby that isn’t – is there to guide her on a path to controlling the demon within her.

Ok

The last shark that I want to mention – but certainly not even the last in this school of sharks – is the adversarial relationship between the two lawyers/beauty pageant coaches. They loathe one another. The perfectly manicured fey attorney and the shirt off at every opportunity jock district attorney are constantly sabotaging one another and somehow unable to avoid each other on a daily basis.

Yup.

Gay.

But because that’s not a crazy enough scenario, while the district attorney seamlessly divorces his wife our fey lawyer can’t bear to live without his wife, even after Patty our the two lawyers.

The only solution?

Thruple.

Seriously, this is a small town that needs more people to carry these crazy storylines. And I haven’t even mentioned them all. In 12 episodes, these writers serve up a real dog’s breakfast of topical social issues. All of the above, obviously, but also addiction/AA, interracial marriage, app or “swipe” culture, lesbians, stalking, drag queens, drugs, kidnapping…why not top it all off with murder and then – y’know – cover it up.

All of these sharky threads weave into a story that is just chockablock full of my least favorite character trait in America today:

It’s better to look good than to be good.

I’ve been railing against that for almost two decades now, and it hasn’t gotten better. As a matter of fact, I’d say it’s gotten worse by magnitudes. When I first started getting grumpy, we didn’t have a swipe culture. Kardashians were just some celebrity lawyer’s estranged kids.

As time has gone on for me, I’ve accepted that our society seems to be on a non-stop trajectory toward selfishness and a “me culture” that makes the 80s look like a friggin’ nursery. In observing that, I’ve also had to accept that by vocalizing my discontent, I’m gonna be the Patty. Luckily for me, that manifests in accepting that I’m just a grump and I can make that into an enjoyable sur-reality.

Unfortunately for Patty, while she’s trying to find her way past all the blame her town has put on her and embrace that inside she’s a good person, she snaps. While her bad boy stalker boyfriend is trying to nudge her into the bad girl counterpart he wants her to be – dragging her down to his level – her conflicted and tormented self absolutely snaps and while crying “I’m a good person” over and over again, she beats him to death with a tire iron.

Let’s go back now tow what I told you to remember.

In the first episode, Patty is a smart kid. She’s smart enough to know what she doesn’t want, which is the inane pursuit of popularity and celebrity based on looks. She knows she doesn’t want to be that person.

Before that episode ends, she’s folded and uttered the fateful words, “I’d rather have revenge” that take her down an 11-episode arc to her undoing and de-evolution into a murderess.

As a viewer, I can accept that first episode arc. It sets up a season of redemption. How does Patty get through the new adversities associated with beauty, which she’d never had to manage before, to return to the smart girl she was at the beginning of the story who is now fortunate enough to have outsides that match her insides?

How?

It’s totally do-able.

For whatever reason, though, that’s not what was done. We’re left to watch Patty go from being an Ugly Duckling on the outside with a beautiful heart to the polar opposite…a beauty queen that’s a psychopath on the inside.

Is that the takeaway we should settle for and accept? I’m doing so, aren’t we all just Patty?

Wouldn’t we watch a show where someone learns to navigate newfound celebrity with their original intelligence and integrity intact?

Apparently, this show’s producers – and Netflix – think that we wouldn’t. They even seem to go one step further, making popular, beautiful people into unaccountable victims of their own good fortune…because that’s a reflection of itself that society can embrace.

Which is why I walked away from Insatiable asking myself

I gotta get a job…

I Might Be Insatiable

I know, I know…

A good chunk of my frustration in witnessing others’ ineptitude as they work is based on my frustration in landing interviews or – not to be greedy – even getting a job. Still, beneath that unusual and temporary layer of frustration is the normal level of service level expectations that aren’t being met by these seemingly over-employed folks that keep catapulting themselves into my path.

Phew. Still with me?

So, I’m gonna do some therapeutic writing. But I want to get a disclaimer out there up front: this all didn’t just happen this morning. I’m not that “Woman on the Verge of a Nervous Breakdown” type that encounters a slight inconvenience and demands to speak to the manager.

Sidebar: OMG, they made a musical out of this camp classic movie!

Nor am I a “Sleeping With The Enemy” type customer who lets his own OCD overwhelm transactional encounters in my life.

That said…I probably need this tee shirt

Hey, I know my shit.

I felt my usual simmering frustrations starting to boil a couple weeks back, hell…maybe even a month ago when I wrote about Penzey’s Spices and then my trip to Darcelle’s after that.

Darcelle’s and Penzey’s are two businesses that are worried about more than just their bottom line. Actually, maybe it’s that their bottom line is people instead of dollars. I’ve always believed that in a service industry, if you put people first – be them customers or your employees – that the dollars will come.

So, there…a couple of disclaimers before I rail against some companies that should just. do. better. to demonstrate that I know what good service and business looks like and that I know I’m just a grump sometimes.

Anyway, I tried to recycle my cans this morning and everything went to hell.

This should be pretty simple, right? I live in a state that has a bottle and can deposit. I always recycled and I was fine paying a nickel a can for my entire life as an Oregonian without redeeming my recyclables for my nickel…back. I figured it was an income stream for industrious homeless people. But, when we triggered a deposit increase to a dime a can…I started redeeming those aluminum and glass bastards myself.

I hated it.

The reverse vending machines that grocery stores use to refund bottle deposits were dependably gross, crowded and usually broke down. It was a hassle. So when some industrious individual came up with the idea to lease the machines to grocery stores while also offering the service extension of a concierge type recycling program, I was in.

Welcome to the show, BottleDrop!

Ok, well, first I grumbled about the fact that it was gonna cost me a penny per can to drop my recyclables off and have someone else count them, because: grumpy. Then I came around.

But in contracting with a company to drop off a bag of recyclables in a secure area, have them counted for me and then have my redemption refund credited to my account within five days, well I had expectations that BottleDrop would fulfill their service commitment.

See? That’s not really too much to expect, right?

It started off small, little inconveniences like the drop area not being open when I tried to drop off my bag on my way to work. That’s on me for not knowing the hours of operation. That evolved into their 3-5 day credit window becoming a 3-5 – no, just 5 – day window before my dropped bag was acknowledged as received and then another 3-5 days before my deposit refund was credited. Then drop off centers started opening erratically or being closed because both the reverse vending recycling machines and the secure bag drop doors were broken…it’s a door.

Still, I was surprisingly ok.

Then a bag went missing.

I emailed their customer service and a few days later got a response apologizing and letting me know that they credited my account for my Average Bag Value.

That seemed pretty fair and still convenient, so I felt whole and cared for as a customer.

Then my next bag went missing. It was disturbing because my first six months with them, no issues. Suddenly, two consecutive bags from the same drop location disappear.

They credited me once again for my ABV – which sadly is not Alcohol By Volume. My next bag was credited as expected, so I chalked my two missing bags up to weird coincidence.

Flash forward to August and I can say that out of the 12 bags I’ve dropped this year – don’t look at me like that, a lot of the cans are La Croix or Diet Coke – only four have been credited as expected. I’m beginning to wonder what consistently receiving my ABV versus the actual value of my redeemables does to my ABV. Something in the back of my mind keeps reminding me that averaging averages is bad math.

I began debating just using the reverse vending machines and doing it myself. At this point in my relationship with BottleDrop, they weren’t earning their keep. So I head out with that in mind this morning.

I walk a quarter mile to the Safeway: there’s a sign posted saying the drop center is opening at 9 instead of the usual 7.

Ugh.

The struggle is real…annoying.

It’s only a little more than 30 minutes away. I consider going across the street to Nossa for a coffee but there’s already a line of dirty dudes with shopping carts so it’ll be a 30 minute plus a significant chunk of time while these recycling professionals make it look hard. Plus, as I told the Silver Fox afterward, I didn’t want everyone at Nossa feeling bad because I was rocking the Recycle Fabulous look with my green bag of cans while they sat there with their engineered pooches or in their clip in cycling shoes looking lame by comparison…

Instead, I set off on the alleged half mile to Freddy’s, still not sure whether I’ll drop the bag or recycle it manually. Turns out, it’s 8/10 of a mile. Close, Google…but no cigar.

When I arrive, there’s three employees standing around talking. I think two BottleDrop and one Freddy’s, based on polo colors. They’re talking about hot flashes. Specifically, the male is talking about how uncomfortable it is to sleep with his wife when it’s “80 degrees at 11 o’clock and my wife has a hot flash in bed” – a fact neither of his two female coworkers need to be told.

#ThemToo

The two recycling machines are propped open slightly. Even though they’ve been open almost two hours, I assume they are still just being prepared for the days recycling. Feeling like I won the lottery – since there are no ne’er do well millionaires in line – I ask if I can be the first.

“Oh, we don’t do that anymore! But if you have an account, you can just drop your bag right through that door!”

I don’t know if the BottleDrop lady’s enthusiasm is because she’s new on the job and showing her pride or if she’s just that happy to get away from her basic white guy coworker. I do know that I’ve kinda had it at this point as she keeps yammering away. When I open the door, it’s packed with green bags of recyclables.

Ok, BottleDrop…I’m gonna give you credit: you created jobs with your business. Ostensibly – based strictly off the two employees I saw today where normally there would be one – you’ve doubled your work force by eliminating the self-serve recycling machines.

But!

Both of your employees were standing around like they were waiting for the valet to fetch their Maserati when I arrived. They were looking fresh while I – after walking about a mile and a half in my thwarted recycling attempt – was dripping sweat.

To me, it looks like you’re wasting payroll. Not to mention my time…I want my penny back.

So, BottleDrop has a pretty big shitshow on their hands. It’s like the great idea was primarily a money grab and instead of having operational processes in place to ensure good service, they just throw money at the problem – be it in ABV credits or added payroll – to make it go away.

I’ve had two interactions with other companies this year that seemed to want to do better. That’s great, knowing your limits is admirable – like me avoiding large groups of people…it’s just not something I’m armed for and willing to deal with. Maybe I should acknowledge that using a weapons analogy when discussing large groups of people was a bad idea there…oops.

Starbucks.

Charbucks.

“Where self-hating coffee lovers go for coffee” is my unofficial slogan for them.

Outside of their Reserve Roastery that opened a few blocks from my place in Seattle, I can count the number of times I’ve been in a Charbucks in the last decade on one hand. Even if I’d had a fireworks accident as a child.

However, earlier this year – February, to be precise – I’d been forced by circumstance into one of their cafes. It was at the height of the second harassment allegation against my co-worker at my last job.

By the way, pretty sure that my last employer – Paradies – exists solely to make companies like BottleDrop look effective.

Anyway, I was on my way in to work on the day that two of the senior field managers were in town to conduct a formal investigation. I was fully expecting my peer to be terminated and was feeling a strange brew of empathy and relief for him and dread about the void his position’s vacancy would create in our operation because my boss absolutely sucked at people development…meaning their was a lot of shit only he knew how to do. So I was stressed.

But, speaking of shit…my stress manifested as an urgent liquification – Why is that not a word? – of my insides while I was heading into work. Seriously, I left the house feeling 100% ready to face the day. Twenty minutes later and two stops into my commute, I was running off the train looking for a bathroom.

Yup, Charbucks was the only place.

Now, being somewhat responsible and understanding that businesses do not have restrooms just to provide their employees with cleaning tasks during downtime, I resigned myself to buying a drink to fulfill my end of the “restrooms are for customer use” contract.

However, I had to go.

Unfortunately, I had entered from one door while an elderly couple was entering from another door, closer to the counter. We were the only customers in the store.

There were three employees behind the counter. One was making something against the rear counter with her back toward me. The other two were intently focused on this older couple as said couple stared at the menu above the counter.

I stood at the register, being ignored, clenching so hard that I was sweating.

“Let me know if I can answer any questions for you!” the cashier says to the couple.

“Can I order while they decide?” I ask, getting an “I’ll be with you in a moment” from the cashier. Her coworker is standing on the other side of her grinning at this old couple like they’re…I. Don’t. Know.

Optimistic and desperate, I go check the bathrooms. Locked.

I go back to the counter and ask too-happy-guy for the code, emanating distress.

“The code will be on your receipt!”, cheerily.

“Can I order now?”, I ask as the old couple asks something about whether they can get their breakfast sandwich open-faced. I’m afraid I’m about to make a gravy for their open-faced sandwich.

The too-happy-guy pries his attention away from the look-how-cute-they-are-ordering-sandwiches couple to tell me the cashier will be right with me.

She wasn’t.

But, having finally ordered my 16 ounce cold brew, I’m seeing a light at the end of my <ahem> tunnel.

“Did you want the nitro cold brew?”

Sure, whatever.

“And we don’t have 16 ounce cups, do you want a Tall or a Grande?”

Ok, lady…I don’t have the time to educate you on the fact that the entire world outside your cafe doors has 16 ounce cups and that they are just magically transformed into Talls and et als once they cross your threshold.

I’ll.

Take.

A.

Tall.

I pay and tip and then she starts to spin on her heel to walk away. “Hold on, can I get my receipt, please!”

“Oh, sure…I’m so used to it being in people’s app! I don’t think I’ve ever printed one!”

“That’s ok, I just really need it for the bathroom code!”

She takes a piece of scrap paper off the printer and then stamps it with the bathroom code.

Really? I’m disgusted by the unwillingness of too-happy-guy to stamp a fucking piece of paper to help a customer, but I don’t have time to go into that with him now.

I frantically make my way to the bathroom, unclenching as few muscles as possible to still be able to walk. Pretty sure that it’s just four muscles, legs are locked up and arms are contorted into claws as I do a zombie style shit stumble to the door.

You know, it could have been worse. Even success at that point would have cost 100% of my dignity, based on how desperate I surely looked trying to wait out the petty toilet tyrants working at Charbucks that day. Let’s just call the near-success Nicklecrap, since that was really all the evidence of my failure that left the cafe with me. It’s also a great riff of the way most people feel about Nickleback as a band.

I promise, that’s my last Nickleback joke.

I walked out of the cafe, briefly considering grabbing my tip back from the tip jar and leaving my coffee on the counter. I actually did try to leave my order there, but the third employee suddenly decided to be – pardon the entendres – worth a shit and reminded me not to forget. I took my drink, smiled and went home to change.

Of course, I tried the coffee before throwing it away.

Still crap.

Less than two months later, I’ve quit my shit company and the whole Starbucks Bathroom Debacle unfolds and I’m just sitting there reading about it and thinking, “Really, Charbucks? Really?!?”

I have some time to kill on my way home and then back to work.

I invest that time in distracting myself from the stressful day ahead by emailing my complaint to Charbucks. It’s a…sanitized version of what I just wrote. By the time I’m headed back to work, they’ve responded.

Ok, this is kind of impressive.

They are – of course – sorry. Not as sorry as they’ll end up being a couple months later. They want to give me a $15 gift card. Since I don’t have a rewards card with them – the only one they found for my email address hasn’t been used in years – so can they get my mailing address and they’ll just send a physical card.

That’s really nice of them, but really, just let the district manager know so that the bathroom Nazis at this store can be addressed.

They insist.

I give them my address and ask if they can send three $5 cards so I can use them as incentives for my employees, pointing out that my rewards account hasn’t been used in years.

The response was that they were super sorry, but the order had already been put through.

Ok, now that’s a fucked up reply. My request came through with my mailing address, so how could the order be “put through” before getting the information needed for the putting through?!?

You know what?

I let it lie and just say thank you. I’m not going to bitch about a company doing something nice for me.

You just thought to yourself, “Yet here he is, bitching about it”, didn’t you?

It’s okay. The same thought would have popped into my head, too.

But you know what else?

The cards never came.

Swing and a miss, SBUX.

My last story is similar yet hopefully quicker. I’m including it in the Grumpopotamus Diaries because this company did something over the top different in their pursuit of good customer service and good PR.

I was using my Kuhn Rikon peppermill to add pepper to my lunch back in June when the grinding mechanism dropped completely out of the bottom, adding not only whole peppercorns to my lunch but also some gears, springs and washers.

Ok. It was probably six years old. It had a good life. Ironically, I had a back up. I like the spicier peppercorns, which is what was in my now dead peppermill. My spare had regular tellicherry peppercorns in it for when I had company.

Basically, it’s lightly used.

Still, I’m a considerate enough host, right?

I take a self-congratulatory pic and post it to Instagram, pleased with myself for having a back up. I’m a regular boy scout in the kitchen.

Here’s the impressive part: Kuhn Rikon actually has a PR company that looks out for crap like this on social media. They reached out to me that day to offer a replacement.

I mean, I’m no fool…I said hell, yes!

They told me they would set it up and get me a new grinder. This was happening over a weekend, too!

Guess what?

Yup, never came.

It’s been two months. That’s probably a reasonable timeframe to expect fulfillment, right?

Here’s the deal, though. I’m pretty whole as far as this pepper grinder situation goes. I had my back up – which, truth be told, I got for free back when I worked for Sur la Table. I’m good.

What rubs me the wrong way is the overpromise/underdeliver aspect of this – and SBUX – customer service. I think any company worth a crap wants their customer experience to be the exact opposite. They want to overdeliver on customer expectations.

If they know enough to say that they need to farm these extraordinary types of customer service out so they don’t drop the ball, great! Do it! But don’t go snatching defeat from the jaws of victory by failing to follow through once your customer service team or your agency has made a commitment.

You lose all the points.

And then some bitter crank bitches about it in his blog.

Luckily, I don’t work for Bon Appetit or Business Insider, so no real jeopardy of my experiences going viral here…but if you know someone who does, feel free to let them know that I can write without cursing. J/S. End shameless plug.

Nope, wait…don’t forget to like and/or share! Now, end shameless plug.

Also, if you’re ever bored, google Bon Appetit Memes. So…disappointingly hilarious.

I know, I know…

I Took A Break

From being grumpy.

Don’t worry, I’m sure I’ll be back to my normal Grumpopotamus self in the morning.

For today, though?

This has been me:

You see, e-scooters have come to Portland. You’d think I would have strong feelings about them, but I feel like the cacophonous complaints from the rest of the city has drowned me out so completely that I don’t even care any more.

Well, check that. I can still muster a sympathetic lil eye roll when someone else mentions the subject. But otherwise? Meh.

I’ve got 99 problems. E-scooters can be everyone else’s. I’m kind of just glad people are demonstrating an ability to experience the combination of low grade anger and impotence to effect change that is my daily struggle.

Go ahead, shake your fists in the air as these e-scooters silently and quickly surprise you from behind.

Rage at those windmills as people leave them scattered about without thinking of the impact their actions will have on anyone else.

Cluck your tongue in disapproval as you witness obvious violations of the simplest e-scooter operating guidelines.

…for all the good it’ll do you.

To their credit, Lime has made their operating guidelines pretty idiot-proof. To their fault, they seem to have willfully failed to realize that there is no bar so low that a #StupidAmerican won’t try and crawl under it.

Here are the rules, presented as pictographs so you barely need to know how words work to understand.I’m a little bothered that this handbrake thing needs to be explained.

There was one more about avoiding obstacles in the roadway, like potholes. I’m not in love with that one so much because I’m usually rooting for my pal Darwin anytime Stupid Americans are involved.

Hey, I don’t want bad things to happen to people. I do, however, expect their actions to support that they don’t want bad things to happen to themselves either, though.

Anyway, I’ve been listening to people carp about this or that e-scooter issue for a few weeks now. Most of the complaints tend to be one of three things:

1) Helmets

2) Riding on sidewalks

3) Scooter parking

I pretty much keep my own counsel on these conversations because, Darwin can use a win and I think these scooters can help take some of our bigger idiots out of the gene pool…I know, that was pretty savage. That said, I don’t want that win to come at the expense of some oblivious everyday Joe that’s texting as he walks down the street and trips over a carelessly parked scooter.

AKA: me.

If you remember the picture rules above, you’ll recall that there isn’t anything in the pictures that says “don’t ride on sidewalks”. As a matter of fact, I mistakenly believed that e-scooters were supposed to be used in bike lanes and sidewalks as opposed to traffic lanes.

I think I was wrong. But, aside from the stoplight picture, I only know that because I watched the maybe-minute-long instructional video on the Lime website.

How many people are gonna do that? Certainly not too many of the people complaining about the scooter users.

From what I gather from said video, you shouldn’t use e-scooters on sidewalks. I’m discerning that mainly from the demonstration video, where all scooting was done on the road and sidewalks were only shown with parked scooters. Riders were also told to obey all traffic laws and the helmet advisory was repeated.

Sorry, Darwin, old pal. If riders bother to watch this, you’re gonna get screwed.

Nevertheless, I’m just listening in on these conversations. I’m also assuming that when I complain about my grumpy old man triggers that I look like the sane e-scooter haters and not the frothy-mouthed versions.

It’s my blog, I can delude myself if I want to.

But my voyeuristic pleasure took an upgrade this week when I subscribed to Nextdoor. I’ve been hearing exasperated sighs from the Silver Fox lately when his phone Pavlov’s him and it’s not anything exciting like a text or a juicy news tidbit to fuel our coffee clatch conversation. “It’s just Nextdoor” hell say dismissively, without explaining.

So I joined.

At first, I totally got his exasperation:

Lost cats.

Inconsiderate dog owners.

People seeking recommendations.

But, then…the scooters!

Here’s a little snapshot of the conversation that’s gotten me through the last couple of days. Just my favorite parts, if you’ll pardon my editing out the repetitive stuff.

Hehe…that second guy kinda turned on the Original Poster by telling her that complaining on Nextdoor was pointless.

That last one really gave me an inner tee-hee moment. Not ten whole violations in a single hour!

The scoot-manity!

I just imagined that cranky lady sitting in the Adirondack chairs outside Lovejoy Bakery barely able to enjoy her luxury pastry and alternative milk latte for all the fist shaking she was doing. She sounds like the type that might make the staff make her a new latte since her first didn’t stay hot.

These scooters…they’re like Christmas!

Icing on the cake?

Our local free weekly rag, Willamette Week, ran a story after week one with a headline that basically congratulated us citizens for the fact that only one scooter had ended up in the Willamette River in the first week of use.

Seriously? What did they think would happen?!?

Stupid Americans.

I Took A Break

55,000!

Sadly, not the number of my followers on WordPress…or even page views, for that matter.

No, this is just what some random woman yelled at me yesterday as I was walking down the street.

Portland has a lot of street performers; buskers and whatnot. Like this shiny fella.

And of course, the Unipiper, who is always a treat to encounter.

One that I haven’t seen in quite sometime – to my relief – is the giant Pirate Clown! Although, I am a little concerned that someone might have…conquered him.

Anyway, part of me wondered if she was shouting the estimated number of street performers in the area. Another part briefly considered whether she might actually be one of them – with my luck, her schtick was guessing people’s weight and she had just yelled mine out.

As I was writing her off, she clarified: 55,000 acres.

Ok, thanks?

Now, I try to not watch the news too often because I don’t watch TV to enhance my naturally grumpy demeanor, rather to escape it. But I am savvy enough to intuit that she was commenting on the current state of forest fires in my fair Oregon.

55,000 is a great number of acres to be ablaze.

Now, don’t get me wrong, I’m all for a spontaneous conversation with a rando. Usually, I’ve bellied myself up somewhere for some refreshment-slash-therapy-cum-company, though, so it was quite by reflex that I looked at my hand to see if I was holding a drink after her ejaculation.

(Enjoy that little giggity gift, Diezel.)

A glance skyward confirmed my assumption as to her meaning.

There’s some pretty dense smoke in our air these days, but at least – so far – we’ve been spared the ash fall that we had during last summer’s wildfires. If you want to know what snow in July looks like, any of us Oregonians can paint you a picture based on our last summer, which took on a slight nuclear winter feel.

Maybe it was August.

Maybe the exact when isn’t the point. That it looked like it was snowing at any point during the summer was.

As I hustled on by, I thought, “I know…I read the air advisory to stay inside today” and admitted to myself that just probably I didn’t need to be outside. My second thought was, “Look lady, I just wanted a Diet Coke, ok?” otherwise, I’m totally not opposed to at least slowing down for a chat with a relatively harmless street person.

Case in point:

However, I wasn’t feeling too charitable yesterday. My personage wasn’t feeling 100% to begin with, which I do worry is partially smoke particulate related. Also, I get a little reflexively cross when discussing forest fires because it’s usually caused by one of us Stupid Americans in the first place.

But even if I had been feeling chatty and inclined to slow down to indulge a rando on the street, it probably wouldn’t have been a great conversation…since she was smoking!

55,000!

Here Comes The Grumpopotamus!

This might entertain you.

It might not.

Really, it’s a lil good old therapeutic bitching for mine truly.

I went to bed content last night. Then I woke up…happy. Tired, still, but feeling happy. Before my feet hit the floor, I could feel that happy buzz ebbing. I know the Grumpopotamus is coming and I want to complain about what sent me to bed happy last night before it gets stampeded by it.

You see, I got to spend some social time with good folks last night. That right there is enough to make me content.

I found out around Little Buddy’s birthday that she’d never been to see the world famous drag show at Darcelle’s. Over the course of the next several months, we were able to coordinate a date to rectify that. Her husband, 2.0, is an unusually game fella and agreed to come along and the Silver Fox surprised me by accepting my invite.

I love that I have such an interesting group of friends! I can invite my best friend, a late in life gay, and one of my closest straight friends to a drag show and I expect my gay friend to decline but am not surprised that my straight friend is up for it.

My world is topsy turvy most of the time, but it’s a world with really. good. company.

Anyway, we go to the show because if you live in Portland…you go. Little Buddy having never been was a situation that needed to be corrected. I probably average a visit annually through no real effort and am familiar with the routine and several of the performers, but there is a drag sub-culture here that brings in a pretty steady crowd for their Wednesday-Sunday show schedule.

That’s nice, seeing a three-quarter full venue on a Wednesday night made me feel good for some reason. Sure, that reason might have only been relief that it wasn’t just my foursome and two bridal parties in the crowd.

The rest of the house was made up of relatively normal people, including a world famous (in Hood River, OR) stylist who was celebrating her 40th birthday.

Y’know, I just realized that I misspoke. The rest of the crowd wasn’t normal. There were four people celebrating birthdays in the audience last night, including two women who thought someone putting a microphone in their hand was an invitation to take over.

The aforementioned 40 year old – who world famously styled her double plus figure into some stretchy jeans and an open back top that looked like it was just a repurposed animal print bathroom curtain – was making the bridal parties look normal, and one of the brides was wearing a veil with dick horns on it. Her combination afforded me the opportunity to learn that she was wearing lacy underwear. I saw enough fabric over her waistband to make myself a pair of lacy underwear and enough skin to make Buffalo Bill break out his sewing machine, so that was nice and ughy. World Famous Stylist…

The second woman preventing us from being a normal audience was celebrating her 23rd. She was a “nurse” from a town whose population is just a couple unplanned high school pregnancies away from officially being “podunk” called Banks. Before she spoke, The Fox and I had referred to her as The Kardashian after seeing her tip the performers because…well, just close your eyes and think “Kardashian”. Whatever image pops into your head is exactly what she looked like. She had trouble answering the few questions Darcelle asks the birthday celebrants: how old are you, where are you from, what do you do…these are all questions that just function as set ups for Darcelle’s schtick. However, when the answer to “What do you do?” was “Uuuuhhh, I’m a – uuhh…nurse!” I think even Darcelle was momentarily surprised.

Or worried that she would one day soon be her nurse. Maybe she was scared.

You see, Darcelle is 87. As she pointed out, 88 in 100 days and she might need a nurse sooner rather than later.

I hope it’s not this nurse. We all agreed that she was likely the type of nurse that catered to rich old men with heart conditions…

Darcelle is the world’s oldest performing drag queen. She’s been doing her show at her own venue since 1967 and won an Emmy recently for a documentary about her story.

Holding a microphone is not an invitation to upstage her.

And this is why I went to bed happy last night. I got to watch this entertainer do what she’s been doing for half a century in the company of some very good friends. Any experience you can share with good friends is worth the price of admission. Watching Darcelle tolerate the antics of a Kardashian Nurse that weighed less than the wig and sequined full length dress she was wearing despite the fact that Darcelle’s age makes navigating her own showroom a physically challenging task was inspiring to me as a casually grumpy old man that barely tolerated the workplace shenanigans at my last job.

I felt pretty sure that old Walter Cole perfectly understood his place in the hierarchy of that room last night. I could sense it in his posture. The 23 year old didn’t realize that too soon she’d be some incarnation of that 40 year old world famous stylist who didn’t realize that she could call herself whatever she wanted while she was holding that microphone – go ahead, it’s your birthday – but that she’d failed to understand that she was standing in front of a soon to be 88 year old man, dressed in a gown that by itself probably weighed 40 lbs, wearing a two foot tall wig and enough makeup to paint the inside of the room we were all sharing who had been doing it for a decade longer than this 40 year old had been on this earth and she would never be him.

On top of that history in front of us, we also got to see some fun, campy lip syncing performances.

The entertainers ebb and flow throughout the week, depending on their day jobs and other gigs. The DQ I’ve known the longest – Bolivia Carmichaels – is the resident hostess at CC Slaughters right next door and leaves Darcelle’s after the 8:00 show to do a 10:00 show there. That’s a lot of work behind a microphone. Servers typically work 4-6 hour shifts…because taking care of people is hard. Bolivia taking care of people by serving up entertainment for 4 hours, in drag, largely unscripted?

That’s hard work.

I couldn’t do it. I wouldn’t even know how to start. But I know that sassing a Drag Queen isn’t going to make me famous for anything other than being obnoxious. Darcelle gives a talk toward the end of the show about how every performer she hires learns their schtick by laughing at themselves first and the audience second. It’s a good lesson. People who are self-anointed as world famous or whose biggest accomplishment to date was finding a dress that was short enough have not yet mastered this lesson.

I’d bet they missed it last night, too.

But Darcelle still came out and did my favorite number, Rhinestone Cowboy. Even if it was an abbreviated version because she’s almost 88!

We got to see the present company do a Crying Game worthy version of Hey Big Spender from…Sweet Charity? That absolutely brought the house down.

I missed seeing the company do it’s Cellblock Tango. But it needs more than three queens to make it work.

However, in the end? Penis headdresses and world famous pretenders couldn’t rub the luster off a great experience with great people.

Now, if you’ll excuse me…I’ve got a spin class to get to. I’m hoping some endorphins will help keep the Grumpopotamus at bay!

Here Comes The Grumpopotamus!

Motivation Monday

There’s a reason I include “What Could Possibly Go Wrong?” in just about any conversation that I can.

It’s hilarious. Even if only in a What About Bob way.

However, there’s a very real answer to the question, too. As I found out today, shortly after leaving the house all amped up to check a few errands off my to-do list…my goals:

Get my recycling dropped off and go to the bank.

Simple, right? I just wanted to get them done before it got too hot.

What.

Could.

Possibly.

Go.

Wrong?

I’d slept amazingly well after popping a melatonin – courtesy of the Silver Fox – around midnight last night. I slept straight through the night and woke up at 9:00!

Seriously.

I’ll take those results.

The Safeway where I drop my recycling and the credit union I bank at are equidistant from my house. In completely opposite directions, of course. I’ve been procrastinating these tasks for close to a week each, so after a great night of sleep, this really seemed like the day to tackle them right off.

I was even leveraging my coffee against completion of the task.

I could go to OnPoint first thing and then stop by f&b – my usual coffee haunt – on the way back. More than likely, I would run into someone outside f&b on my way to the bank and get sucked in, derailing everything.

With that in mind, I was leaning toward recycling first. Originally, I planned to take my recycling with me before my lunch time spin class and drop it off beforehand, since the Safeway is right next door to RevoCycle.

There’s no lunch time class today.

See? This is one of those many possible answers to my question-slash-mantra.

Deciding against putting off my recycling until tomorrow, I bribe myself with coffee fresh from my favorite roaster – Nossa Familia. It’s what they serve at f&b, but they just brew better drinks at Nossa. It’s across from the Safeway in the opposite direction from my spin gym, so very adjacent to my errand running.

I slap my ID label on my green BottleDrop bag and head out.

I have an ongoing struggle with recycling through BottleDrop.

It’s easy, since I don’t have to jockey for position in line with Portland’s homeless to use a reverse vending machine to redeem my bottle and can deposits. I just label my bag, hoof it across the Pearl, scan my card, drop my bag and wait 3-5 days for them to process my redemption refund.

It’s about $.01 per can or bottle, but it’s not too high a premium to not have to do it myself.

I think I made myself dizzy with that last sentence.

Here’s the wrinkle: they lose track of bags all. the. time.

Seriously.

I think they’ve correctly counted and credited three of my bags this year! The rest, I’ve had to wait 7-10 days to make sure they weren’t just behind, email them, wait about 5 more days for a reply and then – like this morning – get an email saying they credited me for my “average bag” value.

I didn’t say it was convenient, right? Here’s what bugs me, if they’ve only credited three of the dozen or so bags I’ve dropped this year…doesn’t that dilute the accuracy of my “average bag”?

I think it does.

I also think one of their processors is stealing bags and selling them to homeless people. I have a jaded, criminal mind.

So, that’s what can possibly go wrong when using BottleDrop.

Also, in a new twist, this can go wrong.

Ok, that I did not see coming.

Also, I just said “not see”…

I pulled a Basic White Girl move and went inside to talk to the manager. Turns out, the drop door is somehow broken. I decided to believe someone tried to break in. He offered to do a manual count for me and immediately followed it up with “I’ve already called someone to do a hand count for another customer”…so, not for me, then.

I decided to accept his co-op offer, knowing the other “customer” he was referring to…the homeless guy I passed on the way in. Then I decided to go across the street to Nossa for my coffee, knowing from prior experience that I had time. If the employee that the manager called to help the other guy showed up while they made my coffee – iced, as always – I’d go back over. Homeless guys, I also know from experience, usually only have about 50 cans at a time to recycle. I learned this during my time working in grocery.

I was telling this to my barista, who then wondered aloud what my plan was if the associate the manager allegedly called didn’t show up.

I told her I’d just run up to Freddy’s – our local branch of Kroger.

To understand why she was amazed, you have to know two things:

First, remember that I don’t drive, so I’m literally hoofing across town,

Second, the Pearl District is part of what Portland calls the the Alphabet District, which is pretty much all contained in the NW quadrant of town.

East-West streets are named sequentially from B-Y, excepting for X and Z, which have no streets. “A” – Ankeny – is on the other side of Burnside, which is in the SW quadrant of town since Burnside divides Portland’s North and South sides.

The North-South streets are pretty much numerical. There are a few standouts like Park, which I live on. My street is between 8th and 9th on Park at Everett.

So, my barista – who is hipster versus lazy – was standing behind her La Marzocco espresso machine at the corner of 13th and Lovejoy. I’m five blocks West and seven blocks North from my place. Her amazement is in my declaration of intent to go from 13th and Lovejoy to Freddy’s which is at 20th and Burnside.

What’s that…seven blocks further West and 10 blocks South? Remember, hipster not lazy. I chuckle and laugh as I grab a napkin to wipe the sweat off the head three feet over my fat gut.

I can use the exercise.

I take my iced, quad shot hazelnut latte and head out, noticing the homeless guy is still waiting for his hand count. Plan C, it is!

I am buoyed by the recollection that there’s an OnPoint Credit Union on the same block as Freddy’s, so this isn’t all bad! I won’t have to hike into SW to do my banking.

Bright side, right?!?

Riding my frustratingly endless wave of no income, I don’t have much reason to visit my credit union these days. But last week, I decided I wanted to rearrange my furniture to open up my lil one bedroom condo and make more room.

The only problem?

I have too much furniture. Well, technically, I probably have just enough furniture. Unfortunately, my bedroom has these really user unfriendly built ins that displaced my dresser to the living room.

It’s a TV stand now.

Luckily, I have – had – two dinner tables. One folds down and converts to a side table. I figured I’d sell that one initially. Once I started rearranging, though, it made a better flow to get rid of the other one.

So, I did.

Then I finished rearranging my living room and went out to treat myself to a congratulatory beer. I actually only had time to do this since one of the Fabulous Baker Sisters had had to cancel our plans to get together that afternoon. Since I was flying solo, I went to a gay club in Old Town I don’t get to too often. CC Slaughter’s is one of the closest gay bars to my home – 3rd and Davis, in case you want to do the math – and the least douche-y. It’s also home to an acquaintance of mine, one of only three drag bartenders in the country, Madame DuMoore. This was her look the day I visited.

But, she changes it up every damn day, so you never know who you’ll run into when she’s behind the bar.

And she’s just an amazing person and persona, so when she’s not busy, she’s fun to talk to, too!

That wasn’t the case this visit, left with no one to chat with while I drank my beer – I went into the video poker lounge. Truth be told, I was chatting with the guy sitting next to me, my usual MO…only this ‘mo was starting to get a twinkle in his eye, so I decided to make myself scarce.

I had a $50 that my table buyer had used as part of his payment. I mentally waved goodbye to it and slipped it into the machine.

I won $300.

I celebrated with another beer.

And then another.

I had paid myself back my $50 and kept playing with the rest.

I.

Kept.

Winning.

Feeling full, belly and pockets, I left the bar with $1200. Being slightly – what’s the word? – buzzed, I made it a block toward my place before thinking, “Hey, $1200 is almost my rent money! I should keep going.”

Drunken Logic is so prudent.

I leveraged my “wisdom” with a limit of one beer and headed over to a dive at 5th and Couch.

Well, that beer turned out to be too expensive, so I stayed for another. Boy, that beer was all over the map. I ended up only managing to leave with $1000 still in my pocket, but still presenting me with a too rare reason to visit a bank.

Long stories for two tasks, eh?

Well, this is my life…I can usually find something funny in even it’s most mundane tasks. Or something to grump about…while still chuckling at my frustrations.

Feeling accomplished, I decided to keep my Monday motivation going. At 20th and Burnside, I was pretty close to Washington Park, where I don’t get to that often. I know it somehow connects up to Forest Park, though I’ve not managed to get lost enough to figure out exactly how or where. Since I’ve only been there once this year, I decided on an urban hike.

I cracked out a nice lil sweat and a five mile hike. But that’s s blog post for another day. Time to fold laundry!

Motivation Monday